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Referral Tracking

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Enhance provider relationships and patient care while ensuring compliance.

Our referral tracking module is tailored to meet the needs of healthcare provider organizations. It offers customizable features for tracking inbound and outbound referrals. Gain valuable insights into your referral relationships, identify potential leakage, and ensure regulatory compliance.

FEATURES

Ensure patient communication compliance, timely care and improved health outcomes

  • Provider relationship management.

    Efficiently monitor inbound patient referrals and nurture stronger relationships by tracking each referral to the organization and/or provider’s CRM record, ensuring smoother coordination, preventing relationship loss, and providing better patient health outcomes.

  • Outbound referral tracking compliance.

    Tracking when a patient is sent to outside providers for services like labs, imaging, or hospitalization is critical to FTCA compliance and patient care. Proper tracking involves thorough documentation, effective communication with external providers, diligent follow-up, and integration of received information into the patient record for timely patient dissemination and care planning.

  • Status tracking with follow up tasks.

    Monitor and manage referrals with outside providers through status tracking, comprehensive communication and visit activity logs, and task management to ensure timely issue resolution and efficient care delivery.

  • Advanced reporting and visualization.

    Provide clarity on the relationships built and identify service trends by quickly and easily producing robust reports and visual dashboards with detailed, real-time analytics that can be scheduled and shared throughout your organization or presented to a provider during a visit or meeting.

Explore All Compliance Features

Benefits of the Ntracts Compliance referral tracking module.

Strengthen provider relationships

Gain insights into referral patterns and address potential issues before they escalate.

Improved continuity of care

Identify and address bottlenecks in the referral process for continuous improvement in patient care.

Enhance compliance

Reduce the risk of legal issues and improve audit readiness.

Catch issues early

Leverage detailed analytics to detect referral leakage and service issues for improvement.

Integrated referral tracking modules

Vendor management

Track all external provider relationships in one centralized CRM.

Visit management

Ensure all regulatory requirements or accreditation standards
are met.

Task management

Monitor tasks securely and share with other members of the organization.

Reports and dashboards

Standard and custom reports that support compliance and operational management.

Frequently Asked Questions

  • Patient referral tracking includes tracking referrals from one provider to another.  Referrals can be inbound to track referral loyalty and relationship health, or outbound referrals, when a patient needs a service one organization doesn’t provide, including specialists, hospitals, and diagnostic services. Outbound referral tracking have the added dimension of ensuring that patients receive the referred care and that their medical records are updated with the results so that communication and care plans can be modified as needed. 

  • Yes, our software includes volume drop warning notifications, alerting you to any significant changes or potential issues in your referral patterns, allowing you to address them proactively.


  • The Referrals Tracking module ensures FTCA compliance by meticulously tracking outbound referrals, automating follow-up reminders, maintaining comprehensive documentation and communication logs, and ensuring the loop is closed by documenting patient communication. This reduces the risk of legal issues and improves audit readiness.

  • Our unparalleled reporting tools provide robust analytical capabilities, offering real-time insights, detailed reports, and visual analytics to help you optimize referral processes and improve decision-making.

  • Assign and track tasks directly from meeting discussions, promoting accountability and ensuring follow-through for efficient task management.

  • Meeting record types cater to diverse needs, from formal board meetings to informal department gatherings.