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Incident Hotline

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24/7 compliance hotline service.

Empower your organization’s compliance program with our dedicated hotline—operational round-the-clock, accessible and easy to use, with anonymity options to promote a culture of transparency and ethics.

See It In Action

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Incident hotline features at a glance.

  • Customized compliance support & awareness

  • Confidential & immediate incident management

  • Efficient incident routing & management

  • Continued anonymous correspondence

Features of our incident hotline module.

Ntracts' compliance & ethics hotline service improves employee engagement in the reporting process while contributing to a high-performing culture dedicated to ethical conduct, reducing the duration and cost of misconduct and reducing reputational risk.

Customized compliance support & awareness

Ntracts boosts compliance with customized hotline posters for all locations, reminding everyone of the importance of reporting. These personalized materials promote a culture of transparency and help meet regulatory standards.

Confidential & immediate incident management

Efficient incident routing and management

Continued anonymous correspondence

Benefits of Ntracts incident hotline module.

All-in-one

Meet your incident management needs confidently with a complete solution.

Employee trust

Promote this convenient, secure and anonymous process for an active speak-up culture.

Risk mitigation

Early incident detection mitigates legal risks and can help avoid or reduce reputational and financial damages.

Demonstrates compliance

Helps meet regulatory requirements for reporting and transparency.

Frequently Asked Questions

  • With our hotline service, a toll free number is provided for your team’s use.  The hotline is answered 24 hours per day, 365 days per year and calls are logged in real time.  With Ntracts' Incident Reporting module, events/incidents/concerns may also be submitted online or when logged into your operating system.

  • Yes, Ntracts allows for anonymous reporting. Anonymity availability is determined by you, by incident type.  Anonymous reporters still have the ability to communicate with caseworkers through the incident reporting portal, allowing for additional information gathering and ensuring your concerns are addressed.

  • Ntracts is equipped to handle all incident/event types. You can customize the system to include any specific incident types relevant to your organization, then select which types you want accessible via the hotline.

  • Incident reports are managed with advanced security controls, ensuring that information is accessible only to authorized individuals. Confidentiality is further protected by allowing anonymous reporting and secure communication channels.

  • Once an incident is reported, it is logged in your system and a notification is automatically sent to the appropriate Incident Manager/Case Worker or team for investigation. Our system allows for efficient incident management; investigators are able to utilize our incident interaction tools to gather further information and/or documentation from the reporter.

  • “Whistleblowing compliance” refers to the policies, procedures and frameworks you have in place to enable the reporting of unethical, illegal, or non-compliant activities.  Whistleblowers must be able to disclose concerns confidentially and without fear of retaliation.  With our Incident Reporting and optional Incident Hotline, along with our Policy Management and Learning Management System, you can be assured you have the tools to share your policies, train your staff and manage your entire incident management program, encouraging open communication and ethical behavior.