Early this year, the Ntracts team was challenged with several goals, including: maintaining our client retention rate of over 98% and maintaining our 100% successful implementation rate.
These achievements are significant as Client Retention Rate (CRR) is a direct reflection of client satisfaction (93% and above is considered a high rate) and successful implementation assures clients are set up for continued success in reaching their CLM goals.
The wager: If the team achieved these and other goals by June 30th, David Paschall would sit in a Waffle House for 24 hours and only able to reduce his time there by 1 hour per waffle eaten.
To help us celebrate these (and other achievements) we encouraged donations to local charities on a per-waffle-eaten bases (or as a flat amount). Thanks to our partners and team members, we were able to donate a total of $10,000 to worthy charities!