Frequently Asked Questions

Ntracts Contract Manager.

Is there a limit to the number of documents I can store in the system?

No. And the number of documents you store never affects your annual fee.
Can I store my related contract documents in Ntracts?

Yes. Any file can be attached to a contract record with no size or volume restrictions.
How many users can my organization have?

As many as you need. And because we don’t charge by user, you never have to worry about adding one.
Do I need special hardware to run Ntracts Contract Manager?

No. All you need is business-grade internet access and a Google Chrome or Firefox browser.

Implementation.

Can I get help scanning my documents and uploading them to Ntracts Contact Manager?

Yes. We offer a complete portfolio of both standard and premium services to ensure your success, including scanning assistance and contract record database construction.
Will Ntracts help me plan my Contract Manager implementation?

Yes. We assign a professional project manager and business analyst to each new system implementation. And we work with you to define and document an implementation plan that ensures your success.
How long does it take to implement the Ntracts Contract Management Solution?

On average, implementation takes 90 days or less depending on the size and complexity of your database.

Client Support and Problem Resolution.

What are the Ntracts Support Center hours?

Support is available by email or phone from 8:00 AM – 8:00 PM ET Monday – Friday (except for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve).
Will my bill change from month to month?

No. And in most cases, it won’t change from year to year, either.
Do I have access to training?

Whether it’s instructor-led training, hands-on training, elearning, webinars, or online reference resources, Ntracts has a dedicated, in-house training department that provides standard or customized training based on your organization’s needs.
Where is my data stored?

Data is stored and backed up in multiple secure centers geographically located throughout the U.S., and each client’s data is isolated from other client information.
Do you provide an audit trail?

Yes. Ntracts provides full audit capability.
How is security managed?

Personnel security is permission-based and is managed by administrative users within the system.
Do you provide technical support?

Yes. We provide a variety of technical support, including:

The Ntracts Support Center Portal for FAQs and help ticket submissions, quick reference guides, training videos, and release notes;
Our email support center;
And a toll-free number for mission-critical issues (888-316-9805).
Do I get support after implementation?

Yes. Each client is assigned a relationship manager who is there to support your post-implementation needs.

Ready to take control of your contracts once and for all?

Request a Demo

Frequently Asked Questions

Ntracts Contract Manager.

Implementation.

Client Support and Problem Resolution.

One Click Away From Contract Control