Below are answers to some frequently asked questions regarding Ntracts and our solutions. If you don’t see the answer you are looking for, please contact us. We are here to help.Ntracts Contract Manager Implementation Client Support and Problem Resolution
Ntracts Contract Manager
There is no limit, and does not influence your annual fee.Back to Top
Any file can be attached to a contract record, with no size or volume restrictions.Back to Top
Ntracts Contract Manager can accommodate as many users as your organization needs. Since Ntracts doesn’t charge by the user you’ll never have to worry about the cost of adding one.Back to Top
No, all you need is business grade internet access and use Microsoft Internet Explorer, Google Chrome, or Firefox as your web browser.Back to Top
Yes, Ntracts offers a complete portfolio of standard and premium services to insure client success, including document scanning assistance and contract record database construction.Back to Top
Yes, Ntracts assigns a professional project manager and business analyst to each new system implementation. In addition, Ntracts will work with you to define and document an implementation plan that will insure your success.Back to Top
The average implementation takes 90 days or less depending on the size and complexity of your database.Back to Top
Client Support and Problem Resolution
The Ntracts Support Center is available by email and phone 8:00am-8:00pm ET Monday-Friday. (Except New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day.)Back to Top
No. And in most instances, not even year to year.Back to Top
Ntracts has a dedicated, in-house training department ready to provide standard or customized training to fit the needs of our clients, whether it’s instructor-led hands-on training, eLearning, webinars, or online reference resources.Back to Top
We store and back-up data in multiple secure centers geographically separated throughout the U.S., and we keep each client’s data isolated from other client information.Back to Top
Ntracts captures every interaction with the system, by every user, from simple read access to data manipulation.Back to Top
Personnel security is permission-based, and is administered and managed by administrative users within the application.Back to Top
Ntracts offers a variety of ways to get assistance with your Ntracts questions and issues.
- Visit the Ntracts Support Center Portal for FAQs, Quick Reference Guides, Training Videos, and Release Notes.
- Email Support Center or submit a ticket through the Ntracts Support Center Portal.
- Call toll-free for mission critical issues.
After implementation, each client is assigned a relationship manager who is responsible for maintaining the on-going account relationship.Back to Top