Below are answers to some frequently asked questions regarding Ntracts and our solutions. If you don’t see the answer you are looking for, please contact us. We are here to help.

Ntracts Contract Manager Implementation Client Support and Problem Resolution

Ntracts Contract Manager

Is there a limit to the number of my documents stored in the system?

There is no limit, and does not influence your annual fee.

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Can I store my related contract documents in Ntracts?

Any file can be attached to a contract record, with no size or volume restrictions.

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Is there a limit to the number of users that my organization may have?

Ntracts Contract Manager can accommodate as many users as your organization needs. Since Ntracts doesn’t charge by the user you’ll never have to worry about the cost of adding one.

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Do I need any special hardware in order to utilize Ntracts Contract Manager?

No, all you need is business grade internet access and use Microsoft Internet Explorer, Google Chrome, or Firefox as your web browser.

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Implementation

Will Ntracts help me scan documents and upload them to Contract Manager?

Yes, Ntracts offers a complete portfolio of standard and premium services to insure client success, including document scanning assistance and contract record database construction.

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Will Ntracts help me plan the implementation of Contract Manager?

Yes, Ntracts assigns a professional project manager and business analyst to each new system implementation. In addition, Ntracts will work with you to define and document an implementation plan that will insure your success.

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How long does it take to implement Ntracts Contract Manager?

The average implementation takes 90 days or less depending on the size and complexity of your database.

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Client Support and Problem Resolution

What are the Ntracts Support Center hours?

The Ntracts Support Center is available by email and phone 8:00am-8:00pm ET Monday-Friday. (Except New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day.)

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Will my bill change from month to month?

No.  And in most instances, not even year to year.  

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How does Ntracts handle training?

Ntracts has a dedicated, in-house training department ready to provide standard or customized training to fit the needs of our clients, whether it’s instructor-led hands-on training, eLearning, webinars, or online reference resources.

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Where is my data stored?

We store and back-up data in multiple secure centers geographically separated throughout the U.S., and we keep each client’s data isolated from other client information.

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Does Ntracts provide an audit trail?

Ntracts captures every interaction with the system, by every user, from simple read access to data manipulation.

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How is security managed?

Personnel security is permission-based, and is administered and managed by administrative users within the application.

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How does Ntracts Provide Technical Support?

Ntracts offers a variety of ways to get assistance with your Ntracts questions and issues.

  • Visit the Ntracts Support Center Portal for FAQs, Quick Reference Guides, Training Videos, and Release Notes.
  • Email Support Center or submit a ticket through the Ntracts Support Center Portal.
  • Call toll-free for mission critical issues.

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How does Ntracts support me after the implementation?

After implementation, each client is assigned a relationship manager who is responsible for maintaining the on-going account relationship. 

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